Venus Rental Policies

Please Read this Important Information within 48 hours of making your reservation. Then sign and date below that you have read and agree to our Rental Policies & Procedures and the Complex Policies and Procedures (if applicable). If not signed within 48 hours,your reservation will be cancelled.

The “guest” or “you” refers to the undersigned person(s) or company and anyone staying in the rental unit with the undersigned. Holiday Isle Properties is the rental agent for the owner of the rental unit and may be referred to as “rental agent” or “we” in this document. These Rental Policies and Procedures are an integral part of, and are incorporated into, the rental agreement between the undersigned and Holiday Isle Properties and is legally enforceable by Holiday Isle Properties.

MINIMUM STAYS
We require a 3 night minimum stay in the majority of our properties. There are some holidays and properties that will require a longer stay or even a weekly minimum.

ADVANCE RESERVATIONS
Reservations are accepted up to one year in advance. Reservation dates will be confirmed. However, Holiday Isle Properties cannot guarantee rates or unit assignment that far in advance. Once rates are set the following year, a new confirmation will be e-mailed to you. Advance reservations for 5 nights or longer only will be accepted prior to January 1 of any calendar year. Reservations for stays of less than 5 nights will not be taken until January 1 of the calendar year.

UNIT ASSIGNMENTS
Unit assignments cannot be guaranteed - there are circumstances that occur that make the guarantee of a specific unit impossible. In the event we cannot accommodate you with a unit that is similar to your original booking, we will issue a full refund. Holiday Isle Properties will not be responsible for any additional costs to move or upgrade a guest. Holiday Isle Properties at all times will act in good faith and use its best efforts to substitute with accommodations or services of a type as comparable as possible to those contracted.
RATES Rates are subject to change without notice. Holiday Isle Properties reserves the right to modify quoted rates that may have been misquoted, regardless of how the error was made. A quote is not a legally binding contract.
FEES A non-refundable processing fee of will be charged to all reservations and varies by property. Fees may be added to rent and not discounted or refunded. A cleaning fee will be charged to all reservations. Cleaning fees vary by property. A non-refundable damage waiver fee will be charged on any reservation.

UNDER 25/SPRING BREAK POLICY
Our customary policy is no reservations will be made to students or singles under the age of twenty-five. Parents must accompany their children under the age of twenty-five at all times. This policy includes reservations made by parents who do not check-in, and/or who leave overnight during the length of the stay. NO EXCEPTIONS! We will rent to no single groups under the age of 25 unless accompanied by 2 parents or legal guardians for every 4 guests under 25 years of age and a $1000 damage deposit. We reserve the right to check ID’s and refuse admittance to our rental units. All parents or legal guardians must be staying in the rental unit during the entire rental period. Our rental properties are monitored for violations of this policy. In the event of a violation of this policy, violators will be evicted, all rental monies will be forfeited, and additional charges may apply. In accordance with Florida State Statute 509.141, if reservations are made under false pretenses in violation of the foregoing policy, those reservations shall be null and void, check-in will not be allowed, and any funds deposited shall be subject to forfeiture.

MAXIMUM OCCUPANCY
The occupancy rule allows for a maximum of 2 individuals per bedroom. The maximum number of guests varies by each property but should follow the previously stated rule
unless otherwise noted. If maximum occupancy is exceeded, you will be asked to vacate the property and forfeit all rental payments. If maximum occupancy is exceeded and you are moved to an accommodating property this is done as an additional cost to the guest and forfeit any paid rent. This is a strict policy that will be adhered to all times.

OCCUPANCY RULES
All guests occupying a unit or home managed by Holiday Isle Properties must be listed at check-in. Legal name and ages will be required on all guests saying in the unit or home during your stay dates.
NOISE VIOLATIONS Okaloosa County has a No Noise Ordinance after 10 pm. If there is a complaint regarding this issue or discourteous and rude behavior you will be asked to leave and full refunds will not be given.

PET POLICY
SeaCrest & Venus has a strict no pet policy and they expect the rule to be followed. You will incur an additional charge for carpet cleaning, upholstery cleaning and flea spray should evidence of a pet be found. You may also be asked to leave the property or remove the pet immediately. This homeowner association will issue a fine for violations of their no pet policies or force an eviction.
KEYS/POOL TAGS Unit keys, pool tags and key fobs, when available, are provided to our guests upon check- in. They are to be turned in to the SeaCrest office upon check-out. There will be a charge of $100 for every key or pool tag not turned in. Key fobs have a replacement cost of $100.
SHORTENED STAYS If a reservation is shortened less than 180 days prior to arrival, the guest is responsible for rents due for the full original reservation.

LOCK-OUTS
In the event you are locked out after business hours, call our office number at 850-837- 0010 and retrieve the emergency on-call number. An agent will meet you at the property. A charge of $50 is payable directly to the agent.

PARKING
All properties allow 2 vehicles per property.\

BOAT TRAILERS
There is no trailer parking allowed.

NON-SMOKING
All our units are non-smoking. If evidence of smoking is found in your unit after departure you will be charged for sanitizing the room.

DAMAGE WAIVER FEE
A Damage Waiver Fee is charged on every reservation. This is a non-refundable fee that will cover each guest for up to $500 worth of accidental damage. Accidental damage MUST be reported to management during your stay to be considered accidental. Missing items are never considered accidental damage and will be subject to guest charge at replacement cost. Intentional damage of any amount is not covered under this policy and will be dealt with through conventional means by charging the guest credit card for the amount of the damages, at replacement cost.

CHECK-IN
You must check-in at our office located at 895 Santa Rosa Blvd. Fort Walton Beach, FL 32548. If you are arriving after 5 pm you will find a packet with your key and information in the lockbox outside our office door. Please call our office in advance for the combination. Check-In is 5 pm. On Saturdays we may experience slight unavoidable delays, we ask for your patience in this regard. We do not guarantee a 5 pm check-in. No refund will be given for check-in’s that occur later than 5 pm. We do not allow or guarantee early check-in either. Early check-ins may require an additional fee. Your driver’s license or state ID must be presented at time of check-in.

UPON ARRIVAL
Take a look around the condo. If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless were notified of problems during your stay.

CHECK-OUT Check out is 10 am. No late check-outs allowed. If you have not checked out by 10:00 a.m., a late fee will be charged. Early departures will not be given a refund. Keys must be returned to check-in office or a fee of $100 per key will be issued. Upon checking-out trash must be taken out and the dishwasher started. Please remove all food from the refrigerator & freezer.

PAYMENT POLICIES
A minimum rent payment of 30% is due within 1 day of the initial reservation. If the advance rent is not received within 1 day of booking, your reservation will be cancelled. Reservations made 14 days or less prior to arrival will require a major credit card upon booking and payment in full will be required. No refunds will be given for early departures. If you booked online your 30% down payment will be charged immediately to your credit card.
Balance Due - the final payments must be made 14 days prior to arrival; this will automatically be charged to your credit card. Should cancellation occur anytime after final payment is made there will be no refund. If mailing a check for final payment the check must be received 30 days prior to your arrival. If a check is not received by then a credit card will be required for payment and the check will be returned. Credit card used for payments must be presented at check-in with that person’s ID for verification purposes.

CANCELLATION POLICY
We do not offer a cancellation policy. ADVANCE RENT PAYMENTS or FINAL PAYMENTS are only refundable in the event of cancellation through Play Travel Protection.

HURRICANES/TROPICAL STORMS
No refunds will be made due to hurricanes or tropical storms, even in the event of mandatory evacuations. Refunds for hurricane evacuations are only given through Play Travel Insurance. Changing reservation dates will be treated as a cancellation, and no refund will be given unless the unit is rebooked for your dates.

TRAVEL PROTECTION INSURANCE
Holiday Isle Properties has partnered with Play Travel Protection to provide coverage for our guests. Play Travel provides cancellation and interruption services as well as emergency assistance and travel services. Protect yourself in the event of hurricane evacuations and family emergencies such as illness or death in the family. The travel insurance is optional and the cost is 7% of your total reservation stay. To learn more about Play Travel Protection or to file a claim please contact: 833-610-0736.

MAINTENANCE
Maintenance calls attributable to the guests will be charged to the guests. Owner or agent designated by owner may enter premises to make repairs. Units are in “as is” condition. TV’s, appliances, air conditioning equipment or any items of an electrical or mechanical nature are not guaranteed. Repairs will be made as soon as possible. However, failures will not result in refunds or adjustments.

RENTAL UNITS/FURNISHINGS
All vacation rental properties are privately owned and are furnished and equipped by their owners. Holiday Isle Properties cannot make any changes to the furnishings or equipment provided by the owner. If you require special appliances or equipment, such as hair dryers, please bring them with you. If you have any questions about what is standard in our rental properties please contact a reservation agent. Decor, style, and color will vary & furnishings are subject to change without notice and are in “as is” condition. Under no circumstances are furniture, bedding, mattress pads, utensils or any other property supplied with the rental property to be taken out or transferred from one property to another. If items are removed from a unit, you will be charged the cost to replace the item. Moving of furniture is prohibited. You will be charged to place furniture back into its correct place and any repairs of any damage caused by moving items. Refunds will not be issued for a change that has occurred in the unit. We do not warranty bed sizes or furnishings of any condominium.

ENTRY & INSPECTION
Holiday Isle Properties reserves the right to enter the unit at reasonable times for the purposes of unit maintenance, inspecting the unit or showing the unit to prospective purchasers, renters or other authorized persons or maintenance issues. If Holiday Isle Properties has a reasonable belief that there is imminent danger to any person or property, or unit rules and regulations are being violated, Holiday Isle Properties may enter the unit without notice. Holiday Isle Properties has no control over onsite maintenance entering the unit. Holiday Isle Properties will make an effort to contact you prior to entry but guests are not required to be present when the unit is accessed.

INTERNET ISSUES
We will not issue refunds for internet issues. Holiday Isle Properties will do its best to get the internet working in the event of an issue but many of the homeowner associations take care of the internet and we have no means to control the connectivity of the internet in the actual unit. We can generally provide service calls between 9 am - 5 pm Monday - Friday. We do not consider this an after-hours emergency. If you do access any internet content during your stay, you do so at your own risk and are responsible for ensuring that any accessed material does not violate any law. Users/guests may not use the internet access contained in or around Holiday Isle Properties' Rentals for malicious or unethical activity; including assessment of other people over the internet or that violate federal, provincial, or copyright laws. This act in conjunction with the Digital Millennium Copyright Act. Any and all misuse that is reported will be dealt with swiftly.

HOUSEKEEPING
Your vacation rental will be cleaned prior to your arrival and again after your departure. You should find your unit cleaned upon arrival. If you find that your unit is not cleaned properly please call us and we will have the maid service come and take care of the problem. No discount or refund will be given for unsatisfactory cleaning. You will be responsible for the cleaning of your unit during your stay and for leaving the unit in good condition at checkout. Cleaning Fees will be charged to your account if excessive cleaning is required after your departure. We respectfully request that you remember that you are staying in someone else’s home. Please give it the care and respect that you would give your own home. Linens are furnished.

BEACH TOWELS & LINENS
Please bring your own beach towels and beach blankets, as linens are not to be removed from the unit. You will need to provide your own paper items and cleaning supplies. An initial set up of trash can liners, toilet paper and facial soap is provided. Extra items needed are the responsibility of the guest. If linens are found to be ruined, you will be charged for the loss of linens. Please keep in mind that make-up, suntan oil and dyed linens are considered ruined.

BEACH SERVICE
Beach service is a seasonable amenity that is only offered for an additional fee. Tents are not allowed on the beach. All chairs and toys brought to the beach must be removed the same day. Onsite beach service companies are independent businesses contracted out through the onsite office. Holiday Isle Properties will not be responsible for beach service, and refunds will not be given for any beach service related issue. Please contact a rental agent to see if your property offers beach service for an additional fee or for the time frame you are staying. Please do not remove or move beach chairs that are set out by the beach service companies.

POOL POLICIES
Diving or jumping into the pool or Jacuzzi may result in head, neck, or spinal injuries. As the renter, you accept the risk of the pool and specifically agree that no minor will swim in the pool unaccompanied by an adult. Some complexes and private homes offer pool heat seasonally between October and Early May, however, pools cannot be heated if the temperature is below fifty two (52) degrees or above eighty (80) degrees. Community or condominium pools and/or Jacuzzi’s are not controlled or maintained by Holiday Isle Properties therefore we cannot be held responsible for inconveniences resulting from the pool.

CONSTRUCTION
Holiday Isle Properties is not always an on site company and therefore cannot predict construction plans or be held responsible for any inconvenience. No refunds can be given in the event of nearby construction.
Security of Personal Property Southern Vacation Rentals is not responsible for any acts of theft, vandalism, or other damages to any personal property, or for personal items left by guests in the property at departure. Southern is not responsible for and has no obligation to store/keep personal property found in a rental property by our staff, and Southern may dispose of such property without notice, consent, delay, or liability. If personal property is left behind and you promptly request return of these items before they are disposed of, the property will be returned at your expense.

HOLD HARMLESS AGREEMENT
Renter shall fully defend, indemnify and hold harmless Holiday Isle Properties from any and all claims, demands, lawsuits, causes of action, loss, liability, injury and/or damage of any kind whatsoever including without limitation all claims for property damage, monetary
loss, personal injury, equitable relief, and/or wrongful death, whether brought by an individual or other entity or imposed by a court of law or by administrative action of any federal, state or local governmental body or agency that arises out of any acts negligence omission or willful misconduct in any way on the part of Renter in the course of their stay.

DISCLAIMER RE: COVID-19 (CORONAVIRUS) / ASSUMPTION OF RISK
Notwithstanding that Holiday Isle Properties strives to go above and beyond to clean and disinfect all managed vacation rental properties for every incoming guest during the current Coronavirus pandemic/outbreak, we cannot and do not guarantee any property to be completely sterile. Your occupancy/stay in vacation rental property during the Covid-19 Pandemic is at your own risk and you are assuming ALL risk of injury/harm by electing to stay/occupy the vacation rental property managed by Holiday Isle Properties during the Covid-19 Pandemic. Holiday Isle Properties hereby disclaims any/all express or implied warranties of every nature and kind, including but not limited to: any implied warranty of merchantability; any implied warranty of fitness for a particular purpose; and any representation/warranty that the property is a sterile environment free of the Covid-19 virus.

OWNER’S CLOSET & GARAGE
Most properties have interior locked closets that are off limits to guests. If any items are taken from the locked closet or damage is done to the closet, the guest will be charged.

ACKNOWLEDGEMENT:
I/we, the undersigned, hereby apply for the above listed accommodation and warrant that I/we have read, understand and agree to the terms and conditions of this application, and I/we agree to abide by homeowners/agents/association restrictions on use of said property. I/we further understand and represent that I/we are executing this application on behalf of all parties named on the guest list.
THE CREDIT CARD SUPPLIED AT THE TIME OF RESERVATION WILL BE HELD FOR BACKUP SECURITY PURPOSES ONLY
– INITIAL RENTAL CHARGES WILL NOT BE CHARGED TO THE CARD UNLESS PREVIOUSLY AGREED.- Per this Agreement, it is hereby agreed that unpaid rent, excessive cleaning, damage, lost keys or lock-outs may be charged to this card if necessary.